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<section id="main"><div id="title-container"><div class="center clear" style="display:none;"><ul class="vb breadcrumb"><li><a href="/">Home</a><span class="divider">/</span></li><li><a href="/global-supply-chain">Global Supply Chain</a><span class="divider">/</span></li></ul><h1 class="vb">Sustaining Business Relationships</h1></div><hr style="display:none;" ><div style="height:35px;background-color:white;"></div></div><div id="alerts-container" class="vb center"><noscript><div class="alert"><h4>JavaScript is currently not supported or is disabled by this browser.  Please enable JavaScript for full functionality.</h4></div></noscript></div><div class="clearfix" style="-webkit-font-smoothing: antialiased;"><a href="#sideNav"></a><div class="center"><section id="outlier" class="two-column clearfix vb"><section id="sideNav"><h5>Global Supply Chain</h5><nav><ul><li><a class="" href="/global-supply-chain">Global Supply Chain</a><ul><li><a class="" href="/global-supply-chain/german-supply-chain-act">German Supply Chain Act</a></li><li><a class="" href="/global-supply-chain/types-of-suppliers">Types of Suppliers</a></li><li><a class="" href="/global-supply-chain/onboarding-process">Onboarding Process</a></li><li><a class="" href="/global-supply-chain/request-for-quotes">Request For Quotes (RFQ)</a></li><li><a class="" href="/global-supply-chain/arthrex-sba-supplier-base-program">Arthrex SBA Supplier Base Program</a></li><li><a class="" href="/global-supply-chain/arthrex-global-trade-compliance">Arthrex Global Trade Compliance</a></li><li><a class="" href="/global-supply-chain/supplier-performance-management">Supplier Performance Management</a></li><li><a class="selected" href="/global-supply-chain/sustaining-business-relationships">Sustaining Business Relationships</a></li><li><a class="" href="/global-supply-chain/supplier-sustainability">Sustainability</a></li><li><a class="" href="/global-supply-chain/arthrex-supplier-applications">Arthrex Applications</a></li><li><a class="" href="/global-supply-chain/supplier-contact-page">Become a Prospective Supplier</a></li><li></li></ul></li></ul></nav></section><section><article><div class="contributor-content"><p>Arthrex continues to experience unprecedented growth and demand for our products throughout the world, and we consider our suppliers to be an integral part of the innovation process. Our goal is to sustain long-lasting business relationships by following the Arthrex Supplier Quality Agreements and conducting all business processes requested by Arthrex&rsquo;s supply chain professionals.</p><h5><strong>Sales Techniques</strong></h5><p>Arthrex expects suppliers to conduct business in an open and honest manner and strictly prohibits the following activities:</p><ul><li><strong>Overcommitting Capacity: </strong>making commitments to provide products without having the capacity to fulfill the commitment</li><li><strong>Inaccurate Lead Time Commitments: </strong>providing inaccurate lead time commitments to secure new or additional business</li><li><strong>Backdoor Selling: </strong>Circumventing the proper Arthrex supply chain management channels to convince an engineering department to purchase or commit to a specific product</li><li><strong>Requesting Competitor Information: </strong>Asking for information regarding competitors, price, lead time, terms, and related information</li></ul><h5>Supplier Visitation Process</h5><ul><li>All suppliers have limited access to Arthrex&rsquo;s facilities under the following conditions: First, coordinate all visits with the Supply Chain Professional Schedule all visits in advance</li><li>Suppliers may not access Arthrex&rsquo;s premises without signing the Visitor Agreement form and obtaining their Arthrex issued access badge</li><li>A Supply Chain Professional must accompany any visitor from a supplier, during their visit</li></ul><h5>Day-to-Day Interactions</h5><ul><li>The Arthrex supply chain organization expects and encourages free and open communication</li><li>The supplier must assign one point of contact to the Supply Chain Professional. Arthrex expects to receive a weekly open order report from the supplier Arthrex expects order confirmations within 2 business days</li><li>All questions regarding orders, prints, deviations, or bills of material must go through the assigned Arthrex Supply Chain Professional</li></ul></div></article></section></section></div></div></section>